These Terms & Conditions (“Terms”) govern your use of our services and tours. By booking or using our services, you agree to these Terms. Please read them carefully.
1. How to Book a Tour
- You may book a tour via our website, email, or phone.
- Once we agree on the itinerary, you will be asked to pay a deposit (typically around 20 – 30 % or as otherwise agreed) to confirm the booking.
- After the deposit is cleared, we will send a booking confirmation with full itinerary, hotel names, timings, guides, etc.
- The remaining balance is due before the tour starts (or at a specified time).
- You must provide accurate personal data (full name, nationality, passport number, contact info, arrival/departure flights).
2. Price Policy & Quotation
- The prices published on our site are guide prices only and may change based on season, number of travelers, currency rates, and supplier availability.
- Once you confirm and pay the deposit, the agreed price is locked and will not be increased.
- Supplements may apply for single occupancy rooms, special hotel upgrades, peak-season surcharges, etc.
- We reserve the right to change rates for unconfirmed bookings.
3. Payment Methods & Fees
- We accept major credit/debit cards, bank transfers, and other agreed payment methods.
- A processing or bank fee (e.g. 2–3 %) may be added for card payments.
- Deposit payments may sometimes be exempt from the card fee (depending on policy).
- The remainder must be paid by the due date (in cash, card, or bank transfer) as specified in your booking confirmation.
4. Cancellation & Refunds
- All cancellation or modification requests must be submitted in writing (by email).
- The cancellation charge depends on the notice period before the tour (e.g. >60 days, 30–60 days, <30 days) and whether it’s peak season.
- Some costs paid to suppliers (hotels, flights, cruises) may be non-refundable, and those supplier charges will be passed on.
- Refunds will be processed to the same payment method used initially, subject to standard banking timelines.
5. Changes After Booking
- Minor changes to itinerary (time, order) may be accommodated without penalty if they do not affect supplier arrangements.
- Major changes (e.g. removing/adding nights, switching dates) after confirmation may be treated as cancellations or rebookings, subject to fees.
- Name changes may incur extra charges (especially for flights or tickets once issued).
6. Inclusions & Exclusions
Inclusions (typically):
- Accommodation as per itinerary
- Meals as specified
- Transport & transfers included in the itinerary
- Entrance fees, local guides, supporting staff
- All service charges, taxes (unless stated otherwise)
Exclusions (typically):
- International airfare & airport taxes
- Visa, passport, health/vaccination costs
- Travel insurance
- Optional tours or activities not in your itinerary
- Tipping, personal expenses
7. Passports, Visas & Health Requirements
- It is your responsibility to ensure your passport is valid (commonly at least 6 months beyond travel date).
- You must obtain any required visas or permits (unless we offer visa assistance).
- You must ensure all immunizations or health requirements are met.
- We can provide guidance, but we are not responsible for fines or denied entry due to your failure to meet requirements.
8. Liability, Risks & Force Majeure
- We act as your travel organizer/agent, but many services (hotels, transport, guides) are provided by third parties.
- We are not liable for events beyond our control (natural disasters, strikes, government actions, pandemics, civil unrest).
- In the event of force majeure, we will attempt to re-arrange alternatives, but no compensation is guaranteed.
- For delays, missed connections, or other disruptions not caused by us, you must notify us immediately so we can assist.
9. Guest Obligations & Behavior
- You must follow local laws, customs, and respect property, staff, and fellow travelers.
- If your conduct causes disruption, damage, or danger, we reserve the right to terminate your participation (without refund).
- You are responsible for paying for any damage you cause.
10. Complaints & Dispute Resolution
- You must inform on-site staff (guide, hotel manager) immediately if issues arise so they can be handled in real time.
- If unresolved, you may contact our main office (via email/phone) within a reasonable time after your trip.
- We will investigate and respond, and may offer compensation at our discretion.
11. Privacy & Use of Your Images
- Your personal data (name, passport, contact) is treated as confidential and used only for booking and service purposes.
- With your consent (or if not objected), we may take photos/videos during the tour and use them for marketing or on our website/social media.
- You may request not to be photographed.
12. Intellectual Property & Website Content
- All website content (text, images, logos, videos) is protected by copyright and intellectual property laws.
- You may not copy or reuse content without written permission.
13. Local or Optional Activities Booked Independently
- If you book optional tours, activities, or services locally (not via us), we are not responsible for their quality, duration, or pricing.
- We may assist with advice, but cannot guarantee or be liable for them.
14. Insurance
- We strongly recommend that you carry comprehensive travel insurance, covering cancellation, medical treatment, loss/theft, and repatriation.
- You must check your insurance’s policy carefully to see what is and isn’t covered.
15. Governing Law & Jurisdiction
- These Terms are governed by the laws of Egypt (or another jurisdiction, if you prefer).
- Disputes arising from or relating to these terms will be submitted to the competent courts (e.g. in Cairo) or by alternative dispute resolution (e.g. arbitration) if agreed.
